SamKnows logo — Link to home page
CRTC logo
Requirements
Join our Canadian campaign...
Sign up with us today to accurately measure your broadband performance.

The SamKnows Whitebox is an industry-approved measuring device designed to measure performance of your broadband connection. It has been developed to enable you to accurately measure the performance of your ISP.

Please pay close attention to the points below, as these may affect your eligibility to participate in the study:

  • You will be supplied a SamKnows Whitebox and given access to the SamKnows broadband performance reporting analytics system.
  • You will be able to access the performance data we collect on your broadband connection.
  • The study only seeks to measure fixed-line broadband services. Mobile broadband services are not covered here.
  • Support will be provided in English and French.

Please contact us at community@samknows.com in advance of completing this form if you have any questions.

THE REQUIREMENTS WE ASK OUR VOLUNTEERS TO MEET ARE AS FOLLOWS:

  • You have a fixed line broadband Internet connection to your home.
  • You use a router to connect to your broadband service. This router must be capable of providing DHCP.
  • You have a stable broadband connection (i.e., it doesn't disconnect frequently). Note that this refers just to the connection, not the speed.
  • You have a spare power socket near your existing router (or wherever you plan to connect the unit. Keep in mind that a network cable must run between the unit and your router though! We supply a 1m cable).
  • You need to be a current customer of one of the major ISPs in your country.
  • You do not have an ISP-sponsored connection provided by one of the ISPs being monitored in this project.
  • Support will be provided in English and French.

IN ADDITION TO THE ABOVE, WE ALSO ASK THAT YOU AGREE TO A SET OF TERMS AND CONDITIONS THAT ARE BROADLY SUMMARISED BY THE POINTS SHOWN:

  • Not to unplug the unit or your ISP's router unless you're away for an extended period of time.
  • Not attempt to reverse engineer or alter the unit.
  • To notify SamKnows if and when you choose to change ISPs.
  • To return the unit to SamKnows should you no longer wish to be involved (SamKnows to pay reasonable postage costs).
  • To connect the unit in the way described in the documentation.
  • To keep SamKnows updated with valid contact details (i.e., email and postal address).