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Installation guides
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We have designed the SamKnows Whitebox so that it is quick and easy to install. Take a look at the instructions below. Once your SamKnows Whitebox is plugged in we will send you an email so you can access your broadband analytics.

  1. Check to ensure you have the necessary parts, which should include:

    • 1 x SamKnows Whitebox (a TP-Link device)
    • 2 x Antennae
    • 1 x Network cable
    • Power supply
  2. Connect antennae to the back of the SamKnows Whitebox. (These are used to monitor nearby wireless networks passively for traffic, to ensure no tests are run when the line is active. We do not monitor your traffic.)

  3. Connect one end of the network cable to a spare port on your router. Connect the other end to the port marked "WAN" on the rear of the SamKnows Whitebox.

  4. Disconnect any other wired network devices from your home ADSL / cable router. Plug them into the ports marked 1–4 on the rear of the SamKnows Whitebox. (Please note: the USB port is non-functional.)

  5. Connect the power cable to the SamKnows Whitebox and press the power button on the front of the unit. It should power on immediately.

  6. The WPS LED (far right hand side, labelled with 2 revolving arrows) will flicker for approximately 30–60 seconds and then stay on solidly.

  7. You will receive an automated email within 48 hours to confirm that all is working and we have detected that your unit is operational. The email will contain your login details to view your SamKnows Analytics.

  8. That's it!

If you have any problems or queries, please contact us at community@samknows.com.