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Code of Conduct
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The Canadian Radio-television and Telecommunications Commission (the "CRTC") has established a Canadian Broadband Measurement Project (the "Project") in collaboration with participating Canadian ISPs ("ISPs") and SamKnows Limited ("SamKnows").

To ensure the effective and unbiased use of the data, and the integrity and validity of study results, this Code of Conduct has been drawn up which each of the ISPs, SamKnows, and the CRTC (each a "Participant") agree to sign.

The undersigned, as a Participant in the Project, agree with the following principles:

  1. At all times during the Project, the Participants agree to act in good faith.
  2. The Participants agree not to tamper with the testing infrastructure or methodology, or take any other actions which influence the results of any test, through positive action or omission, for any individual panelist or participating ISP.
    1. The Participants acknowledge that it will not be a violation of the principle set out in paragraph 2 above for ISPs to:
      1. Operate and manage their businesses, which include modifying or improving services delivered to any class of subscribers that may or may not include panelists among them, provided that such actions are consistent with normal business practices;
      2. Address service issues for individual panelists at the request of the panelists or based on information not derived from the trial; and
      3. Advise their customer service representatives of the identity of subscribers who are panelists in the trial so that those representatives may address service and billing questions.
    2. The Participants acknowledge that it will not be a violation of the principle set out in paragraph 2 above to monitor the tests and components of the testing architecture, provided that no impact to the CRTC data occurs. In particular, the Participants acknowledge that the ISPs may advise SamKnows wherever a technical concern is observed in respect of an individual panelist so that SamKnows may contact said panelist to investigate and remedy the problem.
  3. Without limiting the terms of the Non-Disclosure Agreement entered into on or around January 26, 2015, by the ISPs and SamKnows, the ISPs and SamKnows agree not to publish any data generated by the tests, nor make any public statements about or based on such data, until such time as the CRTC releases data or makes a public statement regarding any of the results of the tests, except where expressly permitted by the CRTC, all provided that any data published is data previously released by the CRTC and any public statements made are based solely on such previously released data.
  4. For greater certainty, this Code of Conduct does not apply to any SamKnows measurement panel, or any data generated from such panel, that any ISP operates independently of the CRTC Broadband Canada Measurement Platform.
  5. The Participants shall ensure that their employees, agents and representatives, as appropriate, act in accordance with this Code of Conduct.
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